Refund policy

Oaklee Rose Farms Return & Refund Policy

At Oaklee Rose Farms, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If for any reason you’re not, we offer a straightforward return process within 30 days of receiving your order.

Eligibility for Returns
To qualify for a return, your item must be unused, in its original packaging, and in the same condition as when you received it. Please retain your receipt or proof of purchase, as it will be required for the return process.

How to Start a Return
To initiate a return, contact us at oakleerosefarms@gmail.com with your order details and reason for the return. We will provide you with a prepaid return shipping label and further instructions. Please do not send any items back before receiving confirmation from our team.

Damaged or Incorrect Items
We carefully inspect every order before shipment. However, if your product arrives damaged, defective, or incorrect, please reach out to us immediately at **oakleerosefarms@gmail.com**. We’ll make it right by either issuing a replacement or providing a refund.

Non-returnable Items
We cannot accept returns on the following:
- Perishable goods (such as food items)
- Custom or special orders
- Gift cards or sale items
Please contact us if you have any concerns about a particular item before making your purchase.

Exchanges
If you would like to exchange your item, the fastest way is to return the original item and place a new order. Once your return is accepted, we’ll process the exchange or refund.

Refund Process
Once your return is received and inspected, we’ll notify you if the refund is approved. Refunds will be issued to your original payment method within 10 business days. Please allow extra time for your bank or card provider to process the transaction.

If you haven’t received your refund after 15 business days from approval, feel free to reach out to us at **oakleerosefarms@gmail.com** for assistance.

Thank you for supporting Oaklee Rose Farms! We appreciate your trust and look forward to serving you again.

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